Customer Service Manager

A Customer Service Manager at Entertainment Solutions Group sees a flat quarter and asks what Customer Success the team forgot to use. What lands on the table: 6-plus years behind you, $79,000 - $119,000 for it, and a runway at Entertainment Solutions Group that keeps climbing.

Key Responsibilities

• Brief the Customer Service Manager team on what's working in this week's market
• Own the handoff doc that keeps nothing falling between Ticket Management and CRM
• Sniff out the Patience gap that's leaking deals at handoff
• Carry the IN number and the relationships that make it real
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Ability to thrive both independently and as part of a tight-knit team
• Manager-caliber judgment about when to escalate and when to absorb
• The discipline to document while it's fresh, not after it's forgotten
• A bias toward asking the dumb question before the expensive mistake
• The self-awareness to know which problems are yours to solve
• Hands-on experience with modern Customer Service workflows and tooling
• 7+ years owning outcomes, not just completing tasks

We built Entertainment Solutions Group in Hammond, IN to give sales marketing teams the question-everything tools they actually deserve. We keep ego out of code review and let the Customer Success argument win on its merits.

Come for $79,000 - $119,000, stay for the mentorship, the benefits, and the rare flexibility that makes Entertainment Solutions Group an empathy-led place to grow.

Still warm and still open, this internship listing just got updated.

Your next opportunity in sales marketing starts with a single application.