Customer Support Specialist

InnovateCore needs a results-driven Customer Support Specialist to expand our market share and outpace the competition in Charlottesville, VA. You won't find a tighter fit if you've got 3 years, want $69,000 - $103,000, and crave a sales marketing team that lets you lead.

Key Responsibilities

• Turn cold sales marketing leads into signed deals across Charlottesville, VA
• Strong command of Outbound Calling, with 3 of demand-generation experience
• Test three subject lines, kill two, scale the winner
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• The kind of ownership that treats the company's money like your own
• A collaborator's reflex to share credit and absorb blame
• 3 or more years steering sales marketing projects end to end
• The composure to deliver bad news early and clearly
• Hands-on proficiency with Conflict Resolution, ideally paired with Avaya
• Comfort with the remote cadence of a Charlottesville-based operation

We built InnovateCore in Charlottesville, VA to give sales marketing teams the scrappy tools they actually deserve. Our VA team treats transparency as a feature, sharing the messy middle, not just the wins.

This Charlottesville, VA role comes with $69,000 - $103,000, hybrid work, paid learning days, and a mentor focused on your Avaya growth.

The search is live, the seat is funded, and we are interviewing this week.

We're keeping this Customer Support Specialist search short, so put your hat in the ring this week.